Privacy Policy

1. Introduction

NetViper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

This policy complies with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms (name, email address, message content)
• Subscribe to newsletters or communications
• Create an account or register for our services
• Request consultations or support
• Participate in surveys or provide feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source and exit pages
• Device identifiers and network information

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. You can manage cookie preferences through our cookie consent banner or your browser settings. For more information, see Section 9 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries and provide customer support
• To send administrative information, updates, and security alerts
• To improve our website, products, and services
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To enforce our Terms of Service and protect our legal rights
• To comply with legal obligations and respond to lawful requests
• To send marketing communications (with your consent where required)

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: You have given explicit consent for processing your data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: Processing is required to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or providing services (e.g., hosting providers, email services, analytics providers). These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, law enforcement).

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

5.4 Protection of Rights

We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Service, or to protect the safety and rights of NetViper, our users, or the public.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure server infrastructure and firewalls
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Legitimate business interests (e.g., fraud prevention, dispute resolution)

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request restriction of processing under certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at info@netviper.gr. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use:

9.1 Essential Cookies

Required for the website to function properly (e.g., authentication, security features, cookie consent preferences). These cannot be disabled.

9.2 Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous information (e.g., page views, traffic sources).

9.3 Functional Cookies

Enable enhanced functionality and personalization (e.g., language preferences, user settings).

9.4 Managing Cookies

You can control cookie preferences through our cookie consent banner or your browser settings. Note that disabling cookies may affect website functionality. To opt out of analytics tracking, you may use browser extensions or opt-out mechanisms provided by analytics services.

10. Third-Party Links

Our website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms to ensure your data remains protected.

12. EMDRMini Mobile Application

EMDRMini is a mobile application developed by NetViper available on the Apple App Store. The following privacy practices apply specifically to EMDRMini:

• EMDRMini does not collect, store, or transmit any personal health data or sensitive information
• No user data is shared with Apple, NetViper servers, or any third parties
• All app functionality operates locally on your device
• No analytics, tracking, or telemetry data is collected during app usage
• No account creation or authentication is required

For questions specific to EMDRMini, please contact us at info@netviper.gr.

13. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

14. Marketing Communications

With your consent, we may send you marketing emails about our products, services, and promotions. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@netviper.gr
• Updating your communication preferences in your account settings

Note that you cannot opt out of essential service communications (e.g., security alerts, transactional emails).

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you of material changes via email or prominent website notice
• Provide at least 30 days' notice for significant changes affecting your rights

Your continued use of our website after changes become effective constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

16. Data Protection Officer

For questions about this Privacy Policy or our data practices, or to exercise your rights under GDPR, you may contact our Data Protection Officer at:

NetViper Data Protection Officer
Email: info@netviper.gr
Subject Line: "Data Privacy Inquiry"

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NetViper
Email: info@netviper.gr
Website: https://netviper.gr
Location: Athens, Greece

18. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. For Greece, this is the Hellenic Data Protection Authority (HDPA).